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If Disney Ran Your Hospital_ 9 1 2 Things You Would Do Differently by Fred Lee EPUB

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FolderIf Disney Ran Your Hospital_ 9 1 2 Things You Would Do Differently by Fred Lee EPUB
FileIf Disney Ran Your Hospital_ 9 1 2 Things You Would Do Differently by Fred Lee.epub - 992 kB
File_ free audiobook version.txt - 1.3 kB
File_ uploads will cease (your support needed - urgent).txt - 556 B
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  • Last Updated: Oct 9, 2023
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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently by Fred Lee EPUB

Source: 1337x

Uploaded By: zakareya

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If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently by Fred Lee EPUB

Using examples from his work with Disney and as a senior-level hospital executive, author Fred Lee challenges the assumptions that have defined customer service in healthcare. In this unique book, he focuses on the similarities between Disney and hospitals―both provide an "experience," not just a service. It shows how hospitals can emulate the strategies that earn Disney the trust and loyalty of their guests and employees.

The book explains why standard service excellence initiatives in healthcare have not led to high patient satisfaction and loyalty, and it provides 9 ½ principles that will help hospitals gain the competitive advantage that comes from being seen as "the best" by their own employees, consumers, and community.

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